Trust & Safety

Risk scoring

Every reservation is scored for risk before it’s confirmed. We use predictive analytics and machine learning to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.

Watchlist & background checks

While no screening system is perfect, globally we run hosts and guests against insurance, trouble makers, regulatory, terrorist, and sanctions watchlists.

Damage Protection included

All bookings done directly with us are eligible to our liability and accidental damage protection up to £1,000,000, €1,250,000 or $1,500,000 with the ID validation and background check.

Account protection

We take a number of measures to safeguard your Dream Villas account, like requiring multi-factor authentication when a login is attempted from a new phone or computer and sending you account alerts when changes are made.

Scam prevention

Always pay and communicate directly through the Dream Villas website. As long as you stay on Dream Villas throughout the entire process—from communication, to booking, to payment—you’re protected by our multi-layer strategy.

We’re here if you need us

Our global team is standing by 24/7 in 11 different languages to help make things right with rebooking assistance, refunds, reimbursements, our $1 million dollar Host and Guest Guarantee, and protection programs for both damages and liability.

Just reach out if there’s anything you need.