Trust & Safety

Risk scoring

Every reservation is scored for risk before it’s confirmed. We use predictive analytics and machine learning to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.

Watchlist & background checks

While no screening system is perfect, globally we run hosts and guests against regulatory, terrorist, and sanctions watchlists. For hosts and guests in the United States, we also conduct background checks.

Damage Insurance included

All bookings done directly with us are eligible to our accidental damage insurance up to $1000, €750 or £500 with the ID validation and background process.

Account protection

We take a number of measures to safeguard your Dream Villas account, like requiring multi-factor authentication when a login is attempted from a new phone or computer and sending you account alerts when changes are made.

Scam prevention

Always pay and communicate directly through the Dream Villas website or app. As long as you stay on Dream Villas throughout the entire process—from communication, to booking, to payment—you’re protected by our multi-layer strategy.

We’re here if you need us

Our global team is standing by 24/7 in 11 different languages to help make things right with rebooking assistance, refunds, reimbursements, our $1 million dollar Host and Guest Guarantee, and insurance programs for both damages and liability.

Just reach out if there’s anything you need.